MOSI Multimodal Products and Services User Service Agreement

1.1 “MOSI Multimodal Model Products and Services” (also referred to as “MOSI Products” or the “Products”) means the websites, clients, mobile applications, mini programs, API platforms, and other forms of multimodal AI generation and processing services legally owned and operated by Shanghai Mosi Intelligence Technology Co., Ltd.

1.2 “Services” means the multimodal content creation and related technical services that we provide through artificial intelligence models, algorithms, and related technologies, including text transcription, audio generation, image generation, video generation, and conversational question answering.

1.3 “User” or “you” means any natural person, legal person, or other organization that accesses, registers for, logs in to, calls, or otherwise uses the Products and related services. If you use the Services on behalf of an enterprise, institution, or other organization, you confirm that you are fully authorized to accept this Agreement on behalf of that entity.

1.4 This Agreement applies to all of your use of MOSI Products. All other agreements, campaign rules, announcements, explanations, in-product notices, and similar materials concerning MOSI Products that we have published or may subsequently publish or amend from time to time (collectively, “Platform Rules”) form an integral part of this Agreement and have the same legal effect.

1.5 If you use MOSI APIs, private deployment, enterprise customization, model licensing, SDKs, or other services requiring a separate contract, you must also comply with the applicable API terms, commercial contract, quotation, SLA, or other special agreement. If a special agreement conflicts with this Agreement, the special agreement prevails.

1.6 The Products are primarily intended for adults. If you are under 18 or otherwise do not have full capacity for civil conduct, please read this Agreement and other relevant agreements under the guidance and supervision of your guardian, pay particular attention to the provisions concerning minors, and obtain your guardian’s consent before using MOSI Products and related services. In particular, without your guardian’s express consent, do not use any paid or top-up service that MOSI Products may provide in the future. Guardians should properly perform their supervisory duties.

1.7 We place great importance on protecting intellectual property, personality rights, and other lawful rights and interests and endeavor to avoid infringing the lawful rights of others. If you believe that we, or another person using the Services, has infringed your lawful rights, contact us at mosi@mosi.cn and provide evidence of your rights and the allegedly infringing content. We will address the matter promptly and take necessary measures such as deleting or blocking noncompliant content.

1.8 If you have any questions, comments, or suggestions concerning this Agreement, contact us through the in-product feedback entry or by email at mosi@mosi.cn.

2.1 We provide multimodal content generation, content understanding, content editing, and model invocation services based on generative artificial intelligence and related model technologies. As instructed on the product page, you may input, upload, or submit text, images, audio, video, parameters, configuration items, reference materials, and other content and receive text, images, audio, video, and other information generated, processed, or returned by the model.

2.2 You understand and agree that AI-generated content is probabilistic and uncertain and is subject to technical limitations. Output may be inaccurate, incomplete, inconsistent with expectations or facts, defective, or disputed. If you encounter content that causes discomfort or conflicts with laws or regulations, please provide feedback; after verification, we will address it promptly, and we appreciate your contribution to technological development. You must not input, output, publish, copy, save, or otherwise distribute any information that may be unlawful, harmful, or erroneous. When publishing or distributing any content produced by generative artificial intelligence or similar technology, whether or not the content is true, you must conspicuously label it as “AI-generated” or with similar wording and verify important information. Otherwise, you bear all resulting consequences and responsibilities and may incur legal liability, and the relevant result is unrelated to us. If you cannot accept these risks and responsibilities, do not use the Services. You must independently assess and verify output and bear the risks and responsibilities arising from its use.

2.3 Unless a product page expressly provides a public display, sharing, publishing, or collaboration function, the Products do not by default constitute a public community or information publishing platform, and we do not assume content-review or joint liability for content that you independently publish externally. If you download, save, forward, externally publish, or use input or generated content on another platform, you must comply with applicable laws, regulations, and third-party platform rules and bear the corresponding responsibility.

2.4 We may add, adjust, suspend, or terminate service content, feature entries, model versions, generation quotas, concurrency limits, output formats, invocation methods, usage rules, and similar matters based on business development, compliance requirements, model capabilities, resource availability, user experience, or security needs.

2.5 We may launch closed-beta or public-beta features from time to time. Test services may be unstable, respond abnormally, or involve temporary data changes. If you voluntarily participate in testing, you bear the corresponding risks.

2.6 The Services may include cloud services, content-safety services, payment services, SMS services, model capabilities, or other technical support provided by third parties. When using third-party services, you may also be bound by their service agreements, privacy policies, or other rules. Disputes, losses, or risks arising from third-party services must be handled by you and the third party in accordance with law; we will perform necessary management and notification duties to the extent permitted by laws and regulations.

2.7 The Company grants you a personal, revocable, non-transferable, non-exclusive, non-commercial right to lawfully use the Products and related services. If you wish to use the Services for commercial operations, enterprise work, paid services to others, or any other commercial purpose, you must enter into a separate agreement with us, and your commercial rights will be governed by that special agreement. A specific feature may also be governed by a separate agreement or rule (“Specific Terms”), which you should carefully read and fully understand before using that feature. If this Agreement conflicts with Specific Terms, the Specific Terms prevail. All rights not expressly granted in this Agreement are reserved by the Company, and you must obtain our separate written permission before exercising them. Our failure to exercise any such right does not constitute a waiver of that right.

3.1 When visiting MOSI Products, you may browse some information anonymously, but you must register as a user to access the complete Services. We provide the Services through a MOSI Platform account (“Account”). You must complete the registration process to obtain an Account; if you already have a MOSI Platform Account, you may use it to log in to the Products. Your Account is the valid credential for using the Services.

3.2 When registering for and using an Account, you represent and warrant that:

(1) You will provide true, accurate, complete, and valid registration information, update it promptly when it changes, and not register an Account or use the Services in another person’s name;

(2) You will properly safeguard your Account and password and bear legal responsibility for all activity under the Account;

(3) You will not register Accounts maliciously, including through frequent or bulk registration;

(4) You will not transfer, lend, rent, or otherwise provide your Account to another person in any form.

If the information you provide is untrue, inaccurate, incomplete, or unlawful, or if we reasonably suspect false information, impersonation, malicious or bulk registration, Account trading, or similar conduct, we may reject registration, restrict features, or suspend or terminate the Services.

3.3 If you lose your Account, forget your password, or disclose a verification code, you may promptly submit an appeal to recover the Account. You must properly safeguard your Account, password, verification codes, API keys, access credentials, and other authentication information. You bear losses caused by voluntary disclosure, improper custody, authorizing another person to use the Account, fraud, or attacks. If you discover any unauthorized use of an Account, notify us immediately, and we will provide necessary assistance to the extent permitted by laws and regulations.

3.4 Without our written consent, you may not rent, lend, gift, transfer, sell, or otherwise permit another person to use your Account or access credentials. If we identify abnormal login or invocation, suspected theft, or a threat to platform security, we may verify identity, restrict login, freeze the Account, reset access credentials, suspend the Services, or take other measures.

3.5 You may apply to cancel your Account through the process provided on the product page or through the contact information in this Agreement. After we review and approve the application and cancel the Account, we may still retain the relevant registration data and activity records as required by the Cybersecurity Law and other laws and regulations. If you engaged in unlawful conduct or breached this Agreement before cancellation, we may still exercise the rights provided in this Agreement.

4.1 You must use the Products and related services lawfully, in good faith, and reasonably. You must not use the Services to violate laws or regulations, infringe the lawful rights of others, endanger cybersecurity, disrupt platform order, or breach this Agreement or the Platform Rules.

4.2 You must not input, upload, generate, copy, publish, distribute, store, export, or otherwise process any of the following content:

• Content that opposes the fundamental principles established by the Constitution; endangers national security; discloses state secrets; subverts state power; undermines national unity; or harms national honor and interests;
• Content that promotes terrorism, extremism, ethnic hatred or discrimination, cults, feudal superstition, violence, murder, gambling, obscenity or pornography, incites crime, or otherwise violates criminal law;
• Fabricated or disseminated rumors, false information, or deepfakes that disrupt economic or social order or undermine social stability;
• Content that insults, defames, threatens, harasses, or bullies others, or infringes reputation, honor, privacy, likeness, voice, personal information, intellectual property, trade secrets, or other lawful rights;
• Content that exploits minors, harms their physical or mental health, or uploads, generates, or distributes a minor’s likeness, voice, or video without legally obtaining consent from guardians and right holders;
• Content used for fraud, phishing, malicious marketing, false advertising, academic dishonesty, impersonation, identity fraud, fabricated news or evidence, or misleading the public;
• Content used for weapons, dangerous goods, hacking, malware, bypassing security measures, unlawful intrusion, scraping, traffic manipulation, automated attacks, API abuse, or other conduct that threatens cybersecurity or public safety;
• Other content prohibited by laws, regulations, regulatory requirements, this Agreement, Platform Rules, or public order and good morals.

4.3 You must not reverse engineer, decompile, disassemble, scrape, crawl, mirror, bypass access restrictions, crack, tamper with, stress-test, maliciously invoke, resell, build plug-ins for, bulk-crawl, bulk-register for, abuse promotions relating to, infringe the platform rights in, or develop a directly or indirectly competing product or service using the Products, models, algorithms, systems, APIs, data, pages, or content, unless expressly permitted by law or approved by us in writing in advance.

4.4 If you use the Services to provide services to third parties or publish, distribute, or commercially use generated content on a third-party platform, you must ensure that your conduct complies with applicable laws and regulations, third-party platform rules, and this Agreement, and you bear ultimate responsibility for content safety, rights authorization, and compliance.

5.1 You are fully responsible for all text, images, audio, video, voices, likenesses, parameters, materials, files, prompts, and other content that you submit, upload, or input (“Input”). You represent that the Input is your original work, was lawfully obtained, or is fully and validly authorized; does not infringe any third party’s lawful rights; and does not violate laws, regulations, public order and good morals, this Agreement, or the Platform Rules.

5.2 Text, images, audio, video, configurations, analysis results, files, and other content generated, processed, or returned by the model through the Products and Services (“Output”) is produced by an artificial intelligence model. Due to the technical characteristics of models, Output may be inaccurate, incomplete, unreliable, inconsistent with facts or the latest circumstances, inconsistent with your expectations, or identical or similar to another user’s Output. You must exercise independent and prudent judgment, verify Output, and bear the risks arising from its use.

5.3 To the extent permitted by applicable law and provided that you comply with this Agreement, the Platform Rules, and relevant laws and regulations, you have the corresponding lawful rights to use your lawful Input and the Output obtained from that Input. If laws and regulations, third-party rights, open-source licenses, material licenses, model-specific rules, or a separate agreement between the parties provide otherwise, those provisions apply.

5.4 You understand and agree that, to provide the Services, protect service security, review content, resolve disputes, handle complaints and reports, troubleshoot issues, optimize products, improve model performance, retain compliance records, and fulfill other purposes required by laws and regulations, we and/or our entrusted partners may process Input, Output, and related logs to the extent necessary. Personal information will be processed in accordance with the MOSI Multimodal Products and Services Privacy Policy.

5.5 To provide continuous, high-quality services or protect security, MOSI will continue to optimize the performance and quality of the Products and Services. After secure encryption, de-identification, or anonymization, and provided that a specific individual cannot be re-identified, we may use Input, Output, user feedback, and usage data for model optimization, product-experience improvement, security evaluation, data analysis, and research.

If you do not want us to continue using all or part of the content you have authorized, you may withdraw the relevant authorization by notifying us through the methods set out in “Contact Us.”

5.6 To protect users and the public and fulfill compliance requirements applicable to generative artificial intelligence services, we may add AI-generated or synthetic-content labels, brand identifiers, watermarks, metadata, digital signatures, or other rights-management information to Output. Without our written permission, you must not delete, alter, forge, conceal, obscure, or attempt to circumvent those identifiers. Even if Output does not contain an explicit identifier, when publishing, distributing, or commercially using it externally, you must conspicuously disclose that it was generated or synthesized by artificial intelligence to avoid misleading, confusing, or causing mistaken identification.

5.7 Output does not represent our views, attitudes, or position and does not constitute professional advice. For matters that may materially affect you or another person, including medical, financial, investment, insurance, legal, food-safety, or nutritional matters, consult a qualified professional. You must not use Output from the Products as the basis for taking or refraining from further action.

6.1 When using voice cloning, voice conversion, audio generation, image generation, image editing, video generation, image-to-video, video editing, portrait processing, avatars, dubbing, subtitles, lip synchronization, or other features involving voices, likenesses, facial features, human images, performer rights, music, or material copyrights, you must ensure that you have obtained sufficient authorization from the relevant right holders, performers, likeness-right holders, voice-right holders, copyright owners, neighboring-right holders, guardians, or other lawful right holders.

6.2 Without authorization, you must not use another person’s voice, likeness, trademark, work, character image, or other identifiable element for cloning, conversion, generation, misleading distribution, commercial promotion, impersonation, fraud, or infringement of another person’s rights.

6.3 You must not use the Services to create or distribute deep-synthesis content that may cause public misidentification, including false news, false public events, false statements attributed to a person, false commercial endorsements, false evidence, false identities, false intimate relationships, false pornographic content, or humiliating content.

6.4 If we discover or receive a complaint indicating that a voice, likeness, image, or video that you input or generate may infringe another person’s lawful rights or present an unlawful or noncompliant risk, we may restrict generation, remove the content, delete it, or take other measures.

7.1 The Services may include free, trial, limited, and paid services. Paid services may take the form of credits, quotas, subscriptions, resource packages, usage-based billing, enterprise contracts, campaign benefits, or other arrangements. The specific service content, price, billing method, validity period, usage restrictions, refund conditions, and invoicing rules are governed by the product page, order page, specific paid-service rules, or a separate agreement between the parties.

7.2 Based on business development, model costs, resource supply, campaign strategy, or compliance requirements, we may adjust free quotas, credit grants, credit consumption, resource packages, model prices, concurrency limits, queue policies, or the scope of paid features and notify you through page displays, announcements, in-product messages, email, or another reasonable method.

7.3 If you activate a paid service, you must pay the applicable fees fully and on time as instructed on the page or provided in the contract. If a service is suspended, restricted, or terminated due to your failure to pay as agreed, a payment anomaly, a refund dispute, noncompliant use, or a breach of this Agreement, we may handle the matter in accordance with law and contract.

7.4 You may choose to pay through a third-party payment account or linked bank card within the Products. You understand and acknowledge that the payment service is provided by a legally qualified third party and, in addition to this Agreement, is governed by the terms and policies of the third-party payment provider and relevant financial institution.

8.1 To improve user experience, protect service security, satisfy compliance requirements, and adapt to model and business development, we may add, change, discontinue, interrupt, suspend, or terminate some or all of the Services from time to time and may adjust models, features, pages, algorithms, prices, quotas, service regions, Account systems, invocation limits, or similar matters.

8.2 If force majeure, a basic telecommunications carrier failure, a cloud-service failure, a third-party service anomaly, a cyberattack, system maintenance or upgrade, a regulatory requirement, content-safety action, user misconduct, or another cause beyond our reasonable control results in service interruption, delay, data anomaly, generation failure, or unavailability, we will use reasonable efforts to restore the Services but assume no liability beyond that required by law.

8.3 If you violate this Agreement, the Platform Rules, or laws and regulations, or infringe another person’s lawful rights, we may, depending on the circumstances, delete or block content, restrict Account features, freeze or cancel the Account, prohibit re-registration, stop the Services, recover benefits, refuse refunds, preserve records, report to competent authorities, cooperate with investigations, or pursue liability in accordance with law.

9.1 Intellectual property and related rights in the technology, models, algorithms, code, software, systems, pages, interaction designs, icons, trademarks, brands, logos, domain names, documents, data, content, materials, model capabilities, API specifications, and other intellectual achievements that we provide or own in connection with the Products and related services belong to us or the lawful right holder.

9.2 Without the prior written permission of us or the relevant right holder, you must not copy, distribute, adapt, rent, sell, resell, sublicense, mirror, scrape, crawl, train on, reverse engineer, decompile, disassemble, commercially use, or otherwise use the foregoing content. You also must not use “MOSI,” “模思,” “上海模思,” “MOSS Studio,” “MOSI API,” or an identical or similar identifier to register a trademark or domain name, conduct promotion, imply cooperation, or mislead the public.

9.3 We may use feedback, suggestions, questions, improvement proposals, or other non-confidential information that you provide for product improvement, service optimization, and commercial operations without paying you a fee.

10.1 We place great importance on protecting your personal information and will process it in accordance with the MOSI Multimodal Products and Services Privacy Policy and applicable laws and regulations.

10.2 If you provide us with another person’s personal information, voice, likeness, image, video, or other personally identifiable information while using the Services, you must ensure that you have lawfully obtained the authorization and consent of that individual or their guardian and have fully informed them of the purpose, method, scope, and possible impact of the processing.

11.1 If you are under 18, please read this Agreement in the company of your guardian and use the Products and related services only under your guardian’s supervision and guidance and after obtaining their consent. If you do not have the capacity for civil conduct appropriate to your use, do not independently register, log in to, purchase, or use the Services.

11.2 Guardians should actively perform their supervisory duties, guide minors to use artificial intelligence services reasonably, healthily, and safely, prevent minors from inputting or uploading inappropriate content, and prevent addiction or excessive reliance on model Output.

11.3 If you use materials involving a minor’s likeness, voice, image, video, personal information, or other rights, you must obtain the express consent of the guardian and relevant right holders in accordance with law and must not use the materials for any purpose that harms the minor’s physical or mental health or lawful rights.

11.4 Special notice to minor users: minors should use the Products and related services under the supervision and guidance of their guardians, learn to use the internet properly and within reasonable limits, avoid becoming addicted to virtual online spaces, and develop healthy internet habits.

11.5 Minor users and their guardians understand and acknowledge that if the minor violates laws and regulations or this Agreement, the minor and guardian will bear all resulting legal liability in accordance with law.

11.6 To better protect minors’ privacy rights, we remind you to strictly comply with applicable laws and regulations and exercise caution when publishing content containing materials relating to minors. Once you publish such content, you are deemed to have obtained the consent of the relevant right holders and guardians to display the minor’s likeness, voice, and other personal information in the Products and related services and to permit us to use and process that content in accordance with this Agreement.

12.1 The Services are provided “as is” and “as available” based on current technology and conditions. We endeavor to improve service quality and security but do not guarantee that the Services will fully meet your particular needs or be continuous, stable, timely, secure, or error-free, and we do not guarantee the truthfulness, accuracy, completeness, reliability, fitness, non-infringement, or suitability for a particular purpose of any Output.

12.2 You understand that artificial intelligence models may produce factual errors, logical errors, bias, inappropriate content, duplicate content, similar content, unexpected content, or content that causes discomfort. You must independently assess and verify Output and must not rely solely on it to make a major decision. We are not responsible for any judgment you make based on Output.

12.3 Unless laws and regulations expressly provide otherwise, we are not liable for any loss that you incur, including indirect loss, loss of expected profits, loss of goodwill, loss of data, business-interruption loss, third-party claims, punitive damages, or any other tangible or intangible loss arising from your use of the Services. Our aggregate liability to you arising from this Agreement or the Services is limited to the amount that you actually paid us for the relevant Services during the twelve months preceding the dispute; for free Services, liability is limited to the minimum extent permitted by law.

12.4 Our rights under this Agreement or applicable laws and regulations to review content, restrict Accounts, suspend Services, take action against violations, or otherwise address unlawful or noncompliant content do not constitute a commitment to proactively review all content or a representation that we can promptly discover or address every unlawful or noncompliant act.

12.5 If your use of the Services involves support from a system or service provided by a third party, the corresponding third-party provider is responsible for the result. We make no warranty regarding the security, accuracy, validity, or other potential risks of such third-party services or their content and assume no legal liability for any dispute or damage arising from your use of a third-party service. Before using a third-party service connected to the Services, you should independently evaluate it, exercise prudent judgment, and bear the relevant risks.

12.6 If the Services provide internet search, plug-in invocation, third-party models, external knowledge bases, webpage reading, or other third-party content access, the relevant content may come from publicly available internet information, third-party websites, third-party service providers, or data sources that you configure. We do not guarantee the truthfulness, accuracy, completeness, timeliness, legality, or continued availability of such third-party content. You must independently and prudently assess and verify it and must not assume that we endorse or guarantee content merely because the Services cite, display, or generate it.

13.1 If you believe that the Products, Output, or another user’s use of the Services infringes your intellectual property, likeness rights, voice rights, reputation rights, privacy rights, personal information rights, or other lawful rights, you may submit a complaint or report through the contact information provided in this Agreement.

13.2 To help us process the matter, you should provide proof of rights, proof of identity, the allegedly infringing content or link, a description of the infringement, contact information, and other necessary materials. After receiving complete materials, we will verify the matter in accordance with law and regulations and, as appropriate, may delete or block content, disable links, restrict Accounts, or require a user to provide additional proof of authorization.

13.3 If your violation of laws or regulations, this Agreement, or the Platform Rules, or your Input, use of Output, external publication, commercial use, or provision of services to a third party results in a third-party complaint, report, claim, lawsuit, arbitration, administrative investigation, administrative penalty, or other dispute and causes us, an affiliate, or a partner to incur a loss, you bear full responsibility and must compensate all resulting losses and expenses, including damages, settlement payments, administrative fines, attorneys’ fees, litigation costs, arbitration fees, notarization fees, appraisal fees, travel expenses, evidence-investigation expenses, and other reasonable enforcement costs.

14.1 We may amend this Agreement from time to time in response to laws and regulations, regulatory requirements, technological development, product features, security needs, changes to business models or operating strategies, or to improve user experience and the Services. The updated Agreement will be published or notified through a product page, official-website announcement, pop-up, in-product message, email, or another reasonable method.

14.2 If you do not agree to an updated Agreement, you should stop using the Products and related services. If you continue to use them after the update, you are deemed to have accepted the updated Agreement.

14.3 We may send notices through product announcements, in-product messages, system messages, SMS, email, website announcements, or other contact information that you have provided. A notice sent electronically is deemed delivered when it is successfully sent or published on the relevant page.

15.1 The formation, effectiveness, performance, interpretation, amendment, termination, and dispute resolution of this Agreement are governed by the laws of mainland China, excluding its conflict-of-laws rules.

15.2 The parties should first attempt to resolve any dispute arising from this Agreement or the Services through friendly consultation. If consultation fails, the dispute must be submitted to a competent people’s court in Xuhui District, Shanghai, where MOSI is located.

If you have any questions, comments, or suggestions concerning this Agreement, the Products and related services, complaints and reports, infringement handling, or Account issues, contact us through any of the following methods:

• Email: mosi@mosi.cn;
• Website: https://mosi.cn/;
• In-product entry: Navigation/Feedback;
• Address: 789 Huafa Road, Xuhui District, Shanghai, China.