MOSI Service & Privacy Agreement

1.1 MOSI products and related services

Refers to the websites, clients, mobile applications, mini programs, plugins and other platform applications and related technical services operated by Shanghai MOSI Intelligence Technology Co., Ltd. ("MOSI Intelligence"), which are based on AI large models and provide text/audio generation, Q&A dialogue, content analysis and other related functions.

1.2 Service provider

Refers to the operator of MOSI products and services, namely Shanghai MOSI Intelligence Technology Co., Ltd.

1.3 User or "you"

Refers to any individual, legal person or other organization that accesses, registers, logs in to, or otherwise uses the services.

2.1 Service provider information

• Company full name: Shanghai MOSI Intelligence Technology Co., Ltd.
• Registered address: No. 789 Huafa Road, Xuhui District, Shanghai
• Contact: service@mosi-ai.com

2.2 MOSI products and service content

MOSI products and services integrate MOSI technical models and, depending on the business scenario, can provide functions such as audio synthesis, speech recognition, voice cloning, audio conversion, multimodal chat, and video generation, with strong performance in multimodal speech and text tasks. When you access MOSI products or related services, you may browse some content anonymously, but you need to register as a user to use the full services.

We provide services to you through a MOSI platform account (the "Account"). You need to complete the registration process and obtain an account; if you already have a MOSI platform account, you may log in to this product using that account. The account is the valid credential for you to use the services.

2.3 API service requirements and terms

This Agreement sets out the rules for your use of MOSI products and services via API calls. You must use the services lawfully, not generate or disseminate illegal content, and independently review AI‑generated content. We will strive to provide stable API services (monthly availability ≥ 99.5%), but cannot guarantee absolute accuracy of generated content. You may not crack or resell API access or use it to provide competing commercial products. Data is limited to your own business use and may only be shared with our consent. Both parties must keep cooperation information confidential and the breaching party shall bear corresponding liability. Fees are subject to specific contracts. We may update the terms, and your continued use constitutes acceptance. In case of disputes, the parties shall negotiate; if negotiation fails, claims may be resolved through litigation. Upon service termination, you must delete relevant data. For details, see Annex 1.

This Agreement is entered into between you and Shanghai MOSI Intelligence Technology Co., Ltd. and becomes effective from the moment you confirm your acceptance or the moment you start using MOSI products and services. Unless otherwise expressly provided, we reserve the right to adjust, expand or change the service content based on business development. Product functions are provided as actually available and subject to the product pages.

Any new features, products or services added to the platform shall be unconditionally governed by this Agreement.

Before using the model services, you need to complete user registration and real‑name verification: please provide a valid mobile phone number or email address to obtain a verification code, and confirm that you have carefully read and agreed to all the terms of the "Model Service Agreement" and "User Privacy Agreement". This process is intended to establish a lawful service relationship and protect your account security and privacy rights.

4.1 User qualification

Before you start the registration process and use MOSI products and services, please ensure that you possess the civil capacity appropriate to your actions as required by the laws of the People’s Republic of China.

If you do not have such capacity (for example, if you are a minor under 18 years of age) and still register as a user, you and your guardian shall bear all consequences arising therefrom in accordance with the law. Please note that if a person without capacity or with limited capacity improperly registers as a MOSI user, the service agreement between that user and MOSI is void from the outset. Once discovered, MOSI has the right to immediately cease providing services or cancel the account.

4.2 Account registration

Account registration means that you log in to the MOSI services, fill in the required information as requested, and confirm that you agree to comply with this Agreement. If there is evidence or MOSI reasonably determines under the rules that you have improperly registered or are improperly using multiple MOSI accounts, MOSI may freeze or close your accounts and refuse to provide services. If such behavior causes losses to MOSI or related parties, you shall also be liable for compensation.

4.3 Account security

You are entitled to obtain a verification code using your confirmed mobile number or email address and to set a password to register and log in to use the MOSI services. Your account is set and kept by you, and MOSI will never proactively ask you for your password. Therefore, if your account suffers loss or consequences due to your voluntary disclosure or attacks/fraud by others, MOSI will not bear responsibility, and you should seek remedies from the infringer through judicial or administrative channels.

4.4 Account transfer

Only where explicitly allowed by law, by judicial decision, or with MOSI’s consent and in accordance with MOSI platform rules for account transfer procedures, may you transfer your account. Once transferred, all rights and obligations under the account shall be transferred accordingly. Otherwise, your account may not be transferred in any way; otherwise, MOSI has the right to pursue your breach of contract, and all related responsibilities and consequences shall be borne solely by you.

4.5 Updating and maintaining user information

If laws and regulations require MOSI, as service provider, to verify user information, the platform will lawfully conduct regular user information checks. Users are obligated to promptly provide the latest, truthful, complete and valid personal information and cooperate with such verification. The platform may require users to cooperate with information verification, provide supplementary materials or re‑authenticate, and reserves the right to suspend or terminate some or all services for users who fail to provide compliant information as required.

Special reminder: if, due to loss of contact based on the last registered information, failure to respond to information‑update requests in time, or information that is clearly false or invalidated by competent authorities, any legal consequences or losses arise (including but not limited to damages suffered by the user, third parties or the platform), they shall be borne entirely by the user, and the platform shall not bear any responsibility.

5.1 MOSI is responsible for ensuring stable platform operation based on existing technical systems and for continuously improving user experience and service quality through ongoing technical optimization and upgrades.

5.2 For inquiries, issues or feedback raised by users during registration or use of the MOSI platform that relate to the products or services, MOSI will respond and handle them within the time limits prescribed by laws and regulations (specifically within 15 working days).

5.3 If users violate this Agreement, platform rules or applicable laws and regulations when using the MOSI platform, or MOSI reasonably believes that restrictive measures are necessary, MOSI has the right to take measures including but not limited to content blocking and service termination, and will notify users and report to relevant authorities as required by law. If users disagree with the measures, they may submit supporting evidence for appeal. Upon verification of a violation, MOSI reserves the right to terminate services.

5.4 To continuously improve the performance and quality of MOSI services, users agree that, for technology R&D purposes, MOSI may use their input and output content for model training and algorithm optimization. Users understand and accept such use and will not claim any rights or compensation against MOSI on this basis.

5.5 MOSI undertakes to adopt industry‑standard technical and managerial measures to ensure network security and stable system operation.

5.6 The services we provide may include both free and paid services, as shown on the product pages. You may use free or paid services as needed. When you activate and use paid services, you should carefully read, understand, agree to, and comply with the specific product agreements. If you use the free version of MOSI services, you acknowledge that we may adjust pricing standards and charging methods or start charging for some free services based on business development and actual circumstances. You understand and agree that our provision of free services shall not be construed as a waiver of our right to charge later. Users undertake not to hold MOSI legally liable due to changes to free service terms or termination of free benefits.

5.7 Users must ensure the integrity and recognizability of deep synthesis labels (including but not limited to watermarks and digital signatures) generated by MOSI services in output content, and are prohibited from deleting, altering or concealing such labels in any manner.

6.1 You have the right to enjoy MOSI products and services in accordance with this Agreement, and MOSI has the right to add or reduce service content based on business needs.

6.2 You shall not engage in improper conduct when using MOSI services or disrupt the normal order of the platform.

6.3 Content rules

• Inciting resistance against or undermining the implementation of the Constitution, laws or administrative regulations;
• Inciting subversion of state power or overthrow of the socialist system;
• Inciting division of the country or undermining national unity;
• Inciting ethnic hatred or discrimination, or undermining ethnic unity;
• Any content that discriminates on the basis of race, gender, religion, region, etc.;
• Fabricating or distorting facts, spreading rumors, or disrupting social order;
• Promoting feudal superstition, obscenity, pornography, gambling, violence, murder, terror or instigating crime;
• Openly insulting others or fabricating facts to defame others, or engaging in other malicious attacks;
• Damaging the reputation of state organs;
• Other content that violates public interests or public morals, or that is deemed inappropriate for publication on the MOSI platform under relevant agreements or rules;
• Any other content that violates the Constitution, laws or administrative regulations.

6.4 Prohibited improper uses

• Using the services in a manner that infringes any person’s rights;
• Reverse engineering, decompiling or disassembling any algorithms, source code or mechanisms of MOSI services;
• Using MOSI services to develop, train or improve algorithms or models that are in direct or indirect competition with MOSI;
• Using MOSI services in scenarios that require specific professional qualifications, including but not limited to medical, legal, psychological counseling and infrastructure construction services;
• Any other use that may damage the interests of MOSI.

6.5 If you use MOSI services to provide services to any third party, you shall bear all related rights, obligations and responsibilities, and MOSI is not responsible for any losses arising therefrom.

6.6 When using MOSI services overseas, you shall comply with all applicable laws, regulations and policies of the United States, the European Union and/or other foreign authorities.

We attach great importance to the protection of minors’ personal information. In accordance with national laws and regulations, we have developed a series of measures to ensure that minors’ personal information is fully protected when they use our services.

7.1 Guardian responsibilities

• If a minor (under 18 years old) needs to use our services, guardians must accompany them and carefully read and agree to the provisions on minors’ information protection in the Model Service Agreement.
• We require guardians to actively participate in the entire process of minors using our services and to guide their use so as to ensure that minors use our services in a healthy and safe environment.

7.2 Technical measures

To prevent minors under 18 from improperly using the model services, on top of the "guardian consent + tiered control" mechanism, technical measures are introduced to strengthen identification and restrictions, such as identifying suspected minors through analysis of user behavior patterns and judging their identity based on access times and language habits. Data collection follows the principle of data minimization, and information security is protected through encrypted storage and access control.

At the same time, sensitive content and high‑risk features are filtered and restricted to prevent minors from accessing inappropriate information and to ensure safe and compliant use of the model services. These technical measures have been embedded into the personal information security management backend.

7.3 Use and disclosure restrictions for minors’ information

• For minors’ information collected, we will strictly comply with laws and regulations and only use or disclose such information when permitted by law, expressly consented to by the guardian, or necessary to protect the interests of minors.
• We will not disclose minors’ personal information to unauthorized third parties unless the disclosure is necessary to safeguard minors’ rights and interests or to fulfill statutory requirements.

8.1 Your right to terminate

• You cancel your account;
• Before changes take effect, you stop using the services and clearly express that you do not accept such changes;
• You expressly state that you no longer wish to use MOSI services and meet platform termination conditions. After you apply to cancel your account and MOSI approves it, the account will be cancelled and this Agreement will be terminated between you and MOSI.

8.2 Circumstances where MOSI may terminate services

• If you violate the provisions of this Agreement, MOSI may terminate this Agreement in accordance with the breach clauses. MOSI will notify you when terminating services. If you directly or indirectly re‑register as a MOSI user in your own name or another name after services are terminated, MOSI has the right to unilaterally terminate services again;
• If MOSI attempts to contact you using the information you provided and discovers that the mobile number or email address you registered with no longer exists or cannot receive messages, and you fail to provide updated information within 3 working days after MOSI requests corrections using other contact details you provided, or MOSI is otherwise unable to contact you based on your registered information;
• If MOSI discovers that the main parts of your registered information are false;
• If this Agreement is terminated or updated and you clearly indicate that you do not accept the new agreement;
• If you publish illegal information, infringe others’ lawful rights and interests or engage in other serious illegal or breaching behaviors on the MOSI platform;
• Other circumstances where, due to multiple serious violations of platform rules, MOSI blocks your account in accordance with the rules;
• Other situations where MOSI considers it necessary to terminate services.

8.3 Handling after termination

After this Agreement is terminated, unless otherwise required by law, MOSI has no obligation to disclose any information in your account to you or any third party designated by you. After termination, MOSI still retains the following rights:

• To continue storing the information you left on the MOSI platform, provided that your user information has been anonymized;
• To pursue your liability for past breaches in accordance with this Agreement.

9.1 You acknowledge and fully understand that you are only authorized to use MOSI services for non‑commercial purposes and for personal learning and research. All content covered by MOSI, including but not limited to system programs, software, data, technical documents and related components, is protected by PRC laws and relevant international treaties. MOSI and its affiliated rights holders enjoy full intellectual property rights therein.

9.2 Without prior written authorization from MOSI and its affiliated rights holders:

• You may not use MOSI products, services or generated content for any commercial purposes in any form;
• You are prohibited from using MOSI services to develop or operate products or services that directly or indirectly compete with MOSI services.

9.3 The copyright ownership of all input content you submit to MOSI services is governed by the following principles:

• The original copyright belongs to the content creator;
• If the content carries a copyright notice or is a reprint retaining the original copyright notice, the ownership specified in that notice shall prevail.

9.4 The management and use of copyrights in content generated based on MOSI services are governed by the following:

• You shall independently confirm the ownership status of the generated content and bear full responsibility for its use;
• Any intellectual property disputes arising from generated content shall be borne solely by you;
• MOSI shall not bear any legal liability arising therefrom;
• If MOSI suffers losses as a result, you shall bear full compensation liability.

To ensure transparency and user awareness, all content generated by the MOSI large model (the "Model") must be clearly labeled as AI‑generated, to distinguish it from human‑created content. This is intended to maintain information authenticity and prevent users from misunderstanding or misjudging the source of content, especially in areas such as news, academia and business where high accuracy is required.

10.1 The Model’s labeling mechanism is as follows: for generated content, the Model will prominently indicate that the output is generated by artificial intelligence to inform the public of content synthesis. For text outputs, the label "This answer is generated by AI and is for reference only. Please review carefully." will be shown at the end of the response. For audio outputs, the label "This voice reply is generated by AI and is for reference only. Please review carefully." will be shown below the voice bar.

10.2 While MOSI fulfills its basic obligations under applicable laws, MOSI shall not be liable for failures, defects, delays or changes in performance caused by:

• Force majeure events such as natural disasters, strikes, riots, wars, government actions or judicial/administrative orders;
• Routine or emergency equipment and system maintenance, equipment and system failures, or network information and data security issues.

10.3 The platform may integrate third‑party services (such as video generation or analytics). The operation and data processing of such services are the responsibility of the relevant third parties.

10.4 Due to technical limitations inherent to MOSI services, MOSI makes no guarantees that:

• The services will meet your actual or specific needs or purposes;
• The services will be accurate, reliable, functional, timely, secure, error‑free, uninterrupted or continuously stable, or free from faults;
• All generated content will be free of flaws, unreasonable elements or potential discomfort, and that generated content represents the team’s attitudes or views;
• All code, programs or linked content within MOSI services are accurate, stable and complete.

11.1 If you engage in any of the following behaviors, you will be deemed in breach of this Agreement and MOSI may take corresponding actions:

• MOSI may review your registration data and service usage records, and where problems are discovered or suspected, may send you inquiries and/or requests for correction. If you fail to respond reasonably within a reasonable period, MOSI may block or delete your registration data or service usage;
• If a legally effective judgment or administrative penalty confirms that you have engaged in illegal acts, or MOSI has sufficient factual basis to determine that you have engaged in illegal or breaching behavior, MOSI may publicly disclose your violations on the website in a lawful manner;
• For any information you publish on the MOSI platform, MOSI may, without prior notice, delete such information or take other restrictive measures, including but not limited to information suspected of fraud or malicious/false content, information suspected of disrupting normal platform order, or information suspected of violating public interests or seriously harming MOSI or other users’ lawful rights and interests.

12.1 The formation, effectiveness, interpretation, revision, supplementation, termination, performance and dispute resolution of this Agreement shall be governed by the laws of the mainland of the People’s Republic of China. Where there is no applicable provision, commercial and/or industry practices shall be referred to.

12.2 If any provision of this Agreement is deemed revoked, invalid or unenforceable, that provision shall be severable and shall not affect the validity and enforceability of the remaining provisions.

If you have any questions about this Agreement while using the products, please contact us via the feedback channels in the product or via the contact information published on the website. Email: service@mosi-ai.com. We will respond within 15 working days.

This Policy explains in detail how Shanghai MOSI Intelligence Technology Co., Ltd. ("we") collect, use, share, store and protect your personal information through MOSI products and services (the "Product"), and how you can manage your personal information. Before you start using our products and services, please read this Policy carefully to ensure that you fully understand and agree before proceeding.

This Policy is entered into between you and Shanghai MOSI Intelligence Technology Co., Ltd. and becomes effective when you confirm your acceptance or when you first use the Product. Unless otherwise expressly agreed, any new functions, products or services added thereafter shall be governed by this Policy.

To be able to provide you with the services, we will mainly process your personal information in the following dimensions:

• Account information: when you apply to use the platform, you need to provide your mobile phone number or email address and verification code to complete registration and login, which prevents fake or duplicate registrations and provides necessary identity verification.
• Usage data: when you use the platform services, we collect information such as audio files and text content that you input during interactions. After anonymization, such information may be used for algorithm training to improve model answer quality and user experience.
• Feedback information: used to improve content accuracy and user satisfaction.
• Complaint and suggestion information: used to locate product issues, optimize service processes, and address user needs.
• Microphone permission (where applicable): used for functions such as speech recognition and voice cloning.
• Camera permission (where applicable): used for taking photos; denial of this permission does not affect other functions.
• Device information and personal identifiers: third‑party SDKs may request access to your device information in order to maintain related features.
• Payment information: when you use paid features, we collect necessary payment account and order information.

After identity verification (successful registration and login), you have two ways to manage your personal information:

• Path 1: On the service interface, click [Profile Center — Account Management — Edit Info] to manually modify personal information, export personal information, adjust privacy settings, or delete your account.
• Path 2: On the service interface, click [Feedback] to obtain the customer service email address and email us with a request to modify personal information. After confirmation from official customer service, the information management operation will be carried out.

We place great importance on the protection of users’ personal information and will take a series of technical, organizational and risk‑response measures to ensure the security of personal data.

If, in the course of using the Product or services, you have any questions, suggestions or feedback about the Policy or the product experience, you may contact us in the following ways:

• Complaint: opinions expressing dissatisfaction or objections regarding the Product or services;
• Suggestion: optimization proposals for product features or service processes;
• Issue feedback: reports on technical anomalies or operational issues encountered during use;
• Praise: positive feedback on product experience and service quality.

Contact methods:

• Email: service@mosi-ai.com;
• Official feedback portal: you can submit feedback via the MOSI website (https://www.mosi-ai.com) or the "Feedback" section in the client.

Processing efficiency: after receiving user feedback, MOSI will verify and respond as soon as possible, generally within 15 working days. For further follow‑up, users may check progress or provide additional information through the original submission channel. If users disagree with the handling result, MOSI provides a channel for re‑appeal and will continue to negotiate a reasonable solution within the scope permitted by law.

• 1.1 The Model / "we": the provider of the "MOSI large model".
• 1.2 User / "you": any natural person, legal person or other organization that calls the Model’s functions and obtains data through our API interfaces.
• 1.3 API: the application programming interfaces we provide to you.
• 1.4 API documentation: documents that describe API methods, parameters, return values, error codes and other technical specifications in detail.
• 1.5 Data: all types of information provided through the API and content generated by the Model.
• 1.6 Generated content: content generated by the Model when you invoke the API.

2.1 API documentation and technical support

• Provide clear, complete and accurate API documentation, including feature descriptions, call methods and parameter explanations.
• Provide technical support channels and emergency response mechanisms for major incidents.

2.2 Stability and availability

• Ensure that monthly API availability is not less than 99.5% (excluding planned maintenance).
• Adopt load balancing, redundancy and disaster recovery measures to ensure continuity.
• Provide prior notice of planned maintenance or upgrades.

2.3 Security

• Use encryption (such as HTTPS/TLS), authentication and authorization mechanisms (such as API Key/Secret, OAuth), rate limits and anti‑attack strategies to protect APIs and data security.
• You are responsible for keeping API access credentials safe and must not disclose or transfer them to unauthorized third parties; otherwise you shall bear any resulting losses and liabilities.
• If any security vulnerabilities or suspected unauthorized access is discovered, both parties shall promptly notify each other and cooperate on remedial measures.

2.4 Data quality and updates

• We strive to provide high‑quality data and generated content, ensuring authoritative and accurate knowledge sources and updating based on industry and information changes.
• Given the inherent characteristics of large language models, generated content may be incomplete or inaccurate. You shall review and evaluate such content, and we shall not be liable for decisions or actions you take based on it.
• If you discover data errors or quality issues, you may provide feedback via designated channels, and we will verify and correct them where appropriate.

2.5 Performance and capacity

• Ensure sufficient processing performance under reasonable call frequency, keeping average response time within mutually agreed or industry‑acceptable ranges.
• Monitor API call volume and performance metrics and plan for capacity expansion in line with growth needs.
• We reserve the right to set reasonable limits on call frequency and concurrency based on operational conditions and technical capabilities; calls exceeding such limits may be rejected or throttled.

3.1 Lawful and compliant use

You shall comply with applicable laws, regulations and public order and good customs, and shall not use the Service for any illegal activities. You shall not generate, disseminate or store illegal content via the Model APIs, and you are responsible for the legality and compliance of your input data and for reviewing and managing output content.

3.2 Filing and labeling requirements

If you provide services with public‑opinion attributes or social mobilization capabilities to the public, you shall complete any required filings under applicable regulations and clearly label generated content as AI‑generated.

3.3 Prohibited behaviors

• Interfering with or attempting to interfere with normal API operation, or imposing unreasonable load on systems;
• Reverse engineering, decompiling or disassembling the APIs, or attempting to extract source code from the Service;
• Reselling, sublicensing or otherwise providing API access to unauthorized third parties;
• Conducting automated testing, stress testing, malicious attacks or crawling without prior written authorization.

4.1 Data use scope

Data and generated content obtained through the APIs may only be used within the scope of this Agreement and your own lawful business. Without our written consent, you may not provide, resell or distribute such data directly to third parties, nor may you use it to build products or services that are similar to or compete with the Model.

4.2 Data sharing and sublicensing

If you need to share data or generated content with end users or business partners, such sharing must be necessary for your own legitimate business and, where applicable, subject to our prior written consent.

You shall ensure that such third parties comply with data use, confidentiality and content‑compliance obligations no less strict than those in this Agreement, and you shall be jointly liable for their actions.

4.3 Intellectual property

The intellectual property in the Model APIs, documentation, software, technology, trademarks, trade secrets and all data and information we provide (excluding your input data) belongs to us. Subject to compliance with this Agreement and applicable laws, you have a lawful right to use content generated via the APIs.

4.4 Personal information protection

If you transmit any personal information to us, you shall ensure that you have obtained lawful authorization and informed consent from data subjects and fully informed them of relevant processing. We will take necessary measures to protect personal information in accordance with applicable laws, and you shall also strictly comply with personal information protection laws and regulations.

Specific pricing, billing methods, settlement cycles and payment methods for the API services are subject to separate commercial contracts or official platform billing rules. You shall pay service fees on time as agreed. In case of late payment, we may suspend or terminate the services and pursue corresponding breach liability.

Any trade secrets, technical information, business information and other confidential information obtained by either party during cooperation shall be kept strictly confidential. Unless required by law or regulators, neither party may disclose such information to any third party without the other party’s written consent. This confidentiality obligation shall survive termination of this Agreement until the confidential information becomes publicly known.

7.1 Breach liability

Any party that breaches this Agreement shall bear corresponding liability and compensate the other party for direct economic losses. If your behavior causes us to suffer claims, penalties or losses, you shall be responsible for resolving them and compensating all costs. If your losses are caused by our failure to meet agreed service standards, we will provide compensation in accordance with the SLA.

7.2 Disclaimers

Given the particularities of network services, the Service may be interrupted or subject to risks due to force majeure, system failures, or third‑party service issues. To the extent permitted by law, we disclaim liability where we are not at fault.

We provide the APIs on an "as is" and "as available" basis and make no express or implied warranties regarding merchantability, fitness for a particular purpose, accuracy or non‑infringement. We are not liable for any indirect, incidental, special or consequential damages.

In any case, our aggregate liability for services provided under this Agreement shall not exceed the total service fees (if any) you paid to us for the specific service within the 12 months preceding the claim.

We may amend this Agreement from time to time in light of business development and changes in laws and regulations and will notify you via the official platform or email. In the event of system maintenance, your breach, system security threats or legal/regulatory requirements, we may suspend or terminate the services. After termination, you shall stop using the APIs and destroy all related data and documents.

This Agreement shall be governed by the laws of the mainland of the People’s Republic of China. Any disputes arising from this Agreement shall first be resolved through friendly consultation. If consultation fails, either party may file a lawsuit with the competent people’s court where the Model provider is located.

All notices under this Agreement may be given through official platform announcements, emails, in‑site messages or written letters. Notices sent electronically shall be deemed delivered when successfully sent; written letters shall be deemed delivered three days after mailing. You shall ensure that your contact information is true, valid and updated in a timely manner.

This Agreement constitutes the complete agreement between the parties regarding the Service. If any clause is found invalid or unenforceable, the remaining clauses shall remain in effect. Our failure or delay in exercising any right shall not constitute a waiver of that right. Section headings are for convenience only and do not affect the meaning of the clauses. You agree to actively cooperate and provide necessary information and support in inspections or investigations lawfully conducted by relevant authorities.